- Effective Date: 1^st June 2025

Overview

At Equibeam Laser, we offer a 3-day return policy, dedicated to delivering top-notch products and a hassle-free shopping experience. Our refund and exchange policy is crafted to guarantee your total satisfaction while adhering to industry standards and ensuring smooth transactions via our payment gateway.

Criteria for Refunds or Exchanges

Returns and refunds or exchanges are only accepted under these specific conditions:

1. Damaged Products: If a product is received damaged, we will initiate a refund or exchange.
2. Incorrect Products: If the product delivered does not match your order, we will also provide a refund or exchange.

Submitting a Report of a Problem

To start the process for a refund or exchange, please adhere to the following steps:

1. Contact Us: Get in touch with our team by emailing sales@Equibeamlaser.com or via WhatsApp at +919537715399. 
2. Provide Details: Include your order number along with clear images of the defective product. 
3. Assessment: Our team will evaluate the submitted information to decide if you qualify for a refund or exchange.

Procedure for Refunds or Exchanges

Upon confirmation of the product issue by our team, we will inform you through email or WhatsApp.

1. Approved refunds will be processed, and a credit will be automatically issued to your original payment method.
2. If an exchange is authorized, we will promptly dispatch the replacement product.

Timeframe for processing returns and refunds.

1. Evaluation: Your claim will be evaluated within 7 business days. 
2. Refunds: Once approved, refunds will be processed within 3 business days following confirmation. 
3. Exchanges: Replacement items will be dispatched within 3 business days after receiving approval.

Non-Returnable Items

Please be aware that some items cannot be returned or refunded unless they are received damaged or incorrect. These items include: Laser Source, Water Chiller, Cutting Head, Control Systems, Optics, QBH Protection Cap, Remote Controller, Cleaning Consumables, and Ceramic Rings.

Shipping Costs

1. Refunds: If you are approved for a refund, the cost of return shipping will be covered by Equibeam Laser.
2. Exchanges: Shipping costs for sending back faulty products will be covered by Equibeam Laser.

Contact Information

For any questions or further assistance, please contact our customer support team at:

1. Email: sales@Equibeamlaser.com, 
2. Address:  Shop No 54, 1st Floor, Dolphin Capital, MIDC Bhosari, Pune, Maharashtra- 411026

Policy Updates

Equibeam Laser reserves the right to update or modify this refund policy at any time without prior notice. Changes will be posted on this page with the effective date.

Thank you for shopping with Equibeam Laser. We appreciate your understanding and cooperation.